Terms of Service

1. Who you are contracting with; eligibility

These Terms of Service (“Terms”) are a contract between (a) the legal entity, sole trader or self-employed professional on whose behalf an account is created (“Customer”, “you”) and (b) MB Firmavis, a Lithuanian small partnership, company code 307941710, registered office Laisvės al. 85E-5, LT-44297 Kaunas, Lithuania, contact [email protected] (“Firmavis”, “we”).

Firmavis is a B2B company-intelligence platform sold exclusively for business use. By accepting these Terms you confirm that: (a) you are at least 18 years of age; (b) you have authority to bind the Customer; (c) you order and use the Service exclusively in the course of your trade, business, craft or profession and not as a consumer; (d) the information you provide is accurate; and (e) you accept these Terms. We make the Service available to you in reliance on these confirmations. If you do not agree, you must not use the Service.

The Service is offered only for business use, including use by sole traders and self-employed professionals. At checkout you must confirm that you are buying for your business and provide its business or legal name; we rely on that declaration to establish business capacity, and VAT-number checks are separate and described in §3. Consumer purchases are not accepted, and because the Service is offered and sold on this B2B basis the consumer right of withdrawal in Directive 2011/83/EU does not apply to it. This does not exclude rights that mandatory law gives to a person who is legally a consumer on the objective facts.

2. Definitions

• Account — the credentials and workspace through which you access the Service.
• Authorised User — an individual you permit to use the Service under your Account.
• Charges — the fees payable for the Service.
• Credit — the unit in which access to records and exports is metered.
• Customer Data — data you upload to or generate within the Service.
• Database — the Firmavis company and business-contact dataset.
• Order — your selection of a plan or credit pack.
• Stripe — our payment service provider (see §3).
• Personal Data — as defined in the GDPR.
• Reveal / Revealed Data — the business contact details you reveal or export from the Database.
• Service — the Firmavis website and application, and any API we later release.
• Subscription — a recurring plan under which Credits are made available.

You are responsible for all acts and omissions of your Authorised Users and of anyone who accesses the Service through your Account or with credentials you control, as if they were your own, and you will ensure that each Authorised User complies with these Terms.

3. Payment, billing and Stripe

Payments are processed by Stripe (Stripe Payments Europe, Limited and its affiliates), acting as our payment service provider and not as a merchant of record. MB Firmavis is the seller of record: your contract for the Service is with us, and we are responsible for billing, invoicing, applicable taxes, refunds and chargebacks, as well as for delivering the Service and providing support. Stripe processes payments on our behalf and assists us in calculating any VAT due.

Charges are set out on our Pricing page. Customers pay by card or by another payment method offered at checkout. We issue an electronic invoice for every purchase: Stripe emails it to the billing email given at checkout (or, if none is given, to your Account email), and your invoices are also available in your Account billing settings. By purchasing you agree to receive invoices electronically. All invoices are issued in English. At checkout we record which version of these Terms you accepted and when.

VAT

Listed prices are exclusive of VAT and other applicable taxes unless stated otherwise. Customers established in Lithuania pay Lithuanian VAT (currently 21%). A business customer established elsewhere in the EU that gives a valid VAT identification number at checkout is invoiced under the reverse charge and we do not charge VAT; where no VAT identification number is given, VAT is charged at the applicable rate. Stripe checks the format of the number when you enter it and checks it against the EU’s VIES system afterwards; if that check shows the number is not valid, we remove it from your billing details and later invoices carry VAT at the applicable rate. Businesses outside the EU are not charged Lithuanian VAT and are treated according to the applicable place-of-supply rules. Any VAT charged and the total payable are shown before you confirm payment. A VAT identification number — or the absence of one — is evidence of your status for VAT purposes only; it does not by itself determine whether you purchase as a business under §1.

Failed payments

If a renewal payment fails, your plan stops at once and, until the payment goes through, your Account works as the free plan: your Credits are kept but cannot be spent, you cannot add to saved lists or searches, the free daily reveals apply, and companies you have already unlocked stay available. Stripe retries the payment automatically for up to 14 days, and you can update your payment method in your Account billing settings. When the payment goes through, your plan returns at once and a new monthly billing period starts on the day of the payment. If the payment still has not gone through when the retries end, the Subscription ends and the unpaid renewal is cancelled — we do not collect it; your remaining Credits stay frozen and are restored if you subscribe again (§4, §13).

Refunds

Our money-back guarantee is set out in §5 and in our Refund Policy.

4. Plans, Credits and fair use

The Service is offered on subscription tiers, each of which makes a monthly allowance of Credits available; current plans and allowances are set out on our Pricing page. One Credit reveals a company’s available business contact details or pays for its first export. An exported company costs one Credit even if its row contains no email address or phone number. A company already unlocked by a reveal or an export does not cost another Credit to revisit or export again. The free plan includes the daily reveal allowance published on our Pricing page and may be changed as set out in §13.

Term and renewal

Your Subscription renews automatically at the end of each billing period (monthly or annual) for a further period of the same length, at the then-current price for your plan, unless you cancel before the renewal date (§13). We will give you at least 30 days’ notice — shown in your Account billing settings and, where appropriate, by email or in-product notice — of any price increase or reduction in your plan’s Credit allowance; if you do not accept the change, you may cancel with effect from the renewal date, and the previous price applies until then. Renewal dates and the next renewal price are always visible in your Account billing settings. Annual billing includes the same monthly Credit allowance as monthly billing for that tier; the Credits are released month by month throughout the paid year, and turning off renewal does not stop the remaining scheduled allowances for that year.

Credits do not expire with time. An active Subscription in good standing is required to spend them. Turning off renewal does not delete them: cancellation takes effect at the end of the current billing period (§13), until then your Subscription remains active and Credits remain spendable, and after a Subscription has ended, while a renewal payment is outstanding (§3) or while a payment dispute is open (§13), Credits cannot be spent; resubscribing at any later time restores access to the full remaining balance, subject to §13. Credits are spent in this order: plan Credits, oldest first; then Credits we have given you free of charge; then add-on Credits, in the order you bought them. Refunds, upgrades (see “Changing plan” below), Account deletion, a payment dispute decided against us and termination for breach affect Credits as explained in this section, §5 and §13. Credits have no cash value and are not exchangeable for money; §5, §13 and §15 govern refunds of Charges.

The Service is licensed for your own business use. We may limit, suspend or refuse Reveals and exports where we reasonably consider the use abusive — for example automated or scripted access, use on behalf of other organisations, or access that is clearly excessive for your own business needs — and we will tell you where practicable. On the free plan the published daily reveal allowance applies.

Changing plan

You can upgrade to a higher plan at any time, except while a renewal payment is being processed or is outstanding (§3), or while a payment dispute (chargeback) is open (§13). The price of the higher plan is reduced by the unused share of your current month’s plan Credits, valued at your current plan’s full monthly price — for example, if half of this month’s plan Credits are unused, half of your current plan’s price comes off. VAT is calculated on the reduced price, and the amount payable is shown before you pay. When the upgrade payment goes through, the unused Credits of your current month are replaced by the full allowance of the new plan, a new monthly billing period starts that day, and Credits left from earlier periods and add-on Credits are not affected. If the upgrade payment fails, your current plan continues unchanged. A move to a lower plan takes effect at your next renewal: nothing is charged or refunded when you book it, you keep your current plan until then, and you can cancel the booked change before the renewal. It cannot be booked while a renewal payment is outstanding, while a payment dispute is open, or while your plan is set to end (resume it first). An upgrade ends the money-back guarantee in §5.

5. Money-back guarantee

We offer a 14-day money-back guarantee on the first Charge of your first paid Subscription, whether billed monthly or annually; a plan we have given you free of charge is not a paid Subscription. The refund is that Charge less the value of the Credits funded by it that you have used. We calculate their value using the subscription price actually paid on the original invoice, after discounts and before VAT, divided by the total Credits included in that paid billing period — for annual billing, all twelve monthly allowances of the paid year, including those not yet released. Credits you use until we process the refund count as used. The refund cannot be less than zero, and we also refund the VAT attributable to the amount refunded. Your request must reach us by email no later than the end of the 14th day after the day of payment, Lithuanian time; the day of payment itself is not counted. When we issue the refund, that Subscription ends, renewal stops and no further Credits are granted for the refunded period; we remove only its remaining Credits. Your Account stays open, and companies already unlocked remain available subject to the normal account and record-availability rules. The guarantee does not apply to renewals or to any later Subscription, and it ends once an upgrade to a higher plan takes effect (booking a move to a lower plan does not end it); it does not apply where the Account was terminated for breach, where a chargeback has already been initiated, or where we reasonably determine the request is made in bad faith. One guarantee refund per Customer or organisation, and the request must reach us before the Account is deleted. Add-on Credit packs are outside this guarantee and have their own rule: a pack is refundable within 14 days of its purchase only while it is entirely unused; Credits are spent in the order set out in §4 — plan Credits, then Credits given free of charge, then packs in the order you bought them — so a pack stays unused until your spending reaches it. Credits given free of charge have no refund value. Except for refunds under this section and §13 and §15, we do not offer refunds simply because you change your mind. Nothing in these Terms limits a termination right, refund or other remedy that applicable law does not allow us to exclude. Full details are in our Refund Policy.

6. Acceptable use

The Service is provided for legitimate B2B research, sales intelligence, market mapping, due diligence and similar lawful commercial purposes. You must not:

• access the Service by automated means (including scraping, bulk crawling or headless-browser automation). We do not currently offer a public API; if we release one, automated access will be permitted only through it and within its published limits;
• reverse-engineer, decompile or disassemble the Service, except to the extent applicable mandatory law — including the lawful-user rights under Articles 5 and 6 of Directive 2009/24/EC, which cannot validly be excluded — prohibits us from restricting those acts;
• resell, sublicense, redistribute or republish Revealed Data to any third party, except to your own employees acting within their employment and under equivalent confidentiality obligations;
• use Revealed Data — in any form, whether anonymised, pseudonymised, aggregated, embedded, tokenised or vectorised — as input to train, fine-tune, validate, benchmark, prompt-engineer, retrieval-augment, ground or evaluate any artificial-intelligence or machine-learning model. This restriction is a condition of your licence to the Database; our rights are reinforced by the sui generis database right (Directive 96/9/EC), the text-and-data-mining reservation under Article 4(3) of Directive (EU) 2019/790, and our machine-readable reservation published at /.well-known/tdmrep.json;
• use the Service to build a competing product, or to enrich an externally-licensed dataset for resale;
• use the Service unlawfully, including for spam, harassment, fraud, discrimination, doxing, debt collection against natural persons, political or religious profiling, or stalking;
• use the Service or Revealed Data to determine a natural person’s eligibility for credit, insurance, employment, housing, healthcare, or a government licence or benefit, or for any other decision producing legal or similarly significant effects concerning a natural person within the meaning of Article 22 GDPR;
• use Revealed Data to market consumer (B2C) products or services to individuals in their private capacity — the Service is licensed for business-to-business outreach only;
• circumvent technical measures (rate limits, query throttles, watermarking, fingerprinting); or
• use the Service in breach of EU, US, UK or UN sanctions or export controls.

7. Customer outreach compliance

Firmavis is the data controller of the records in the Database while they remain within the Service. When you reveal, view, note down, export, download, sync or otherwise take personal data from the Service into your own systems or records, you become an independent data controller of that data. Firmavis and you are separate and independent controllers of the personal data concerned — nothing in these Terms or in your use of the Service creates a joint-controller arrangement within the meaning of Article 26 GDPR — and each party is separately responsible for the lawfulness of its own processing, for its own legal basis and for its own compliance with the GDPR.

The Database is a company-intelligence resource, not an opt-in marketing list. The presence of a contact in the Database is not — and must not be represented to anyone as — the data subject’s consent to receive electronic marketing, and we make no representation that any record carries such consent. Before any campaign you must satisfy yourself, independently of anything shown in the Service, that you have a valid legal basis and any consent required in the recipient’s country. Regulators have fined companies for prospecting with purchased contact data without verifying consent themselves; you must not rely on Firmavis for that verification.

You represent and warrant that, before any communication, you will comply with all applicable national ePrivacy, direct-marketing and unfair-competition laws of each country in which a recipient is located. In the markets the Database covers this includes, without limitation: Article 81 of the Lithuanian Law on Electronic Communications; the Latvian Information Society Services Law; the Estonian Electronic Communications Act; the Finnish Act on Electronic Communications Services; the Swedish Marketing Act (2008:486); §15 of the Norwegian Marketing Control Act; §10 of the Danish Marketing Practices Act; the Polish Electronic Communications Law; Czech Act No. 480/2004 Coll.; Article 11.7 of the Dutch Telecommunications Act; the Belgian Code of Economic Law; and, for recipients in Ukraine, Article 10 of the Ukrainian E-Commerce Law, Article 14³ of the Ukrainian Advertising Law and Cabinet of Ministers Resolution No. 761/2025. Several of these countries — including the Netherlands, Poland, Denmark and the Czech Republic — require prior opt-in consent for electronic marketing even in business-to-business contexts. If you contact recipients elsewhere, including Germany (§7 UWG), Austria (§174 TKG), Switzerland (UWG and FADP), France (Article L.34-5 CPCE), Italy (Article 130 of the Personal Data Protection Code, Legislative Decree 196/2003) or Spain (LSSI-CE), the equivalent rules of those countries apply. You are solely responsible for establishing your own legal basis, providing any required privacy notices to the individuals you contact, and honouring opt-out, objection and erasure requests against your own systems.

Removed and suppressed records. Individuals may require the removal of their data from the Database (see our Privacy Policy). Where we notify you, or make available to you a list showing, that specific records have been removed or suppressed, you must stop using those records and delete them from your systems within 30 days of the notice, unless you have established your own independent legal basis to retain them, and you must not re-import them into any Firmavis workspace. Revealed Data that you retain after termination of these Terms remains subject to §6 and this §7.

Cooperation. You will notify us without undue delay (and in any case within 5 business days) if a data subject exercises a GDPR right against you, or a supervisory authority or other regulator contacts you, in connection with Revealed Data, and you will provide us with reasonable cooperation, information and records — including what was sent, to whom, when and on what legal basis — where we need them to comply with our own obligations under the GDPR or to respond to a supervisory authority. Each party bears its own costs of such cooperation unless the need for it arises from the other party’s breach.

Customer Data. The Service does not currently include upload, enrichment or CRM-synchronisation features: Customer Data is limited to your account details and to saved lists and similar workspace records that reference Database records. If we introduce features in which we process personal data solely on your documented instructions, we will make a data processing agreement under Article 28 GDPR available before those features may be used.

Customers outside the EEA. Where you are established outside the European Economic Area, the United Kingdom, or another country covered by a European Commission adequacy decision, and you are not subject to the GDPR under Article 3 GDPR for the processing concerned, the parties agree that your viewing, access to and export of personal data from the Service constitute transfers under Chapter V GDPR, and the Standard Contractual Clauses set out in Commission Implementing Decision (EU) 2021/914, Module One (controller-to-controller), are hereby incorporated into these Terms with Firmavis as data exporter and you as data importer, completed by the annex schedule we make available before such access — published at Standard Contractual Clauses — Appendix (Module One). Where you are subject to the GDPR under Article 3 for the processing concerned, the clauses do not apply to you: you remain directly bound by the GDPR in respect of that processing, and the European Commission has not adopted standard contractual clauses for that situation. Nothing in these Terms displaces the obligations the GDPR imposes on you directly. The clauses prevail over any conflicting term of these Terms — including §11 (Limitation of liability), §17 (Disputes) and §18 (General) — and nothing in these Terms limits the rights the clauses grant to data subjects as third-party beneficiaries.

8. Special warning — Germany, Austria, Switzerland and Italy

9. Customer indemnification

You will defend, indemnify and hold harmless Firmavis from any claim, damage, loss or expense — including, to the extent permitted by applicable law, administrative fines and regulatory penalties imposed on Firmavis to the extent attributable to your acts or omissions — arising out of or in connection with: your breach of §6 (Acceptable use), §7 (Customer outreach compliance) or §8 (DACH warning); your breach of the GDPR (including without limitation Articles 5, 6, 13, 14, 17, 21 and 24), of the ePrivacy Directive as locally implemented, of sanctions or export law, or of applicable laws on artificial intelligence; any misrepresentation; and any data-subject claim arising from your own processing of Revealed Data. This indemnity is uncapped and survives termination.

We will notify you promptly in writing of any claim for which we seek indemnification and will tender you the opportunity to assume control of its defence with counsel reasonably acceptable to us, provided you conduct the defence diligently and keep us informed; we may participate with our own counsel at our own expense. Neither party will settle an indemnified claim in a manner that imposes obligations on, or admits fault on behalf of, the other without that party’s prior written consent, not to be unreasonably withheld. Our failure to give prompt notice relieves you of your obligations only to the extent you are materially prejudiced by the delay.

If a court or authority holds that any category of loss in this section cannot lawfully be indemnified, this section continues to apply to every other category of loss.

10. Firmavis intellectual property and IP indemnity

The Service, including all software, designs, trademarks, the Firmavis name and word mark, and all related documentation, is owned by Firmavis or its licensors and is protected by copyright, the sui generis database right (Directive 96/9/EC), trademark law and other intellectual-property laws. You must not sell, license or distribute exported data as a list product, use it to train a competing model, or include it in a data product offered to third parties.

Firmavis will defend you against a third-party claim that your use of the Service strictly in accordance with these Terms infringes that party’s EU copyright, registered trademark or sui generis database right, subject to the cap in §11.

11. Limitation of liability

To the maximum extent permitted by applicable law:

• neither party is liable for indirect, consequential, special, incidental or punitive damages, or for loss of profits, revenue, goodwill, opportunity or data; and
• Firmavis’s total aggregate liability is capped at the greater of (a) the Charges you paid in the 12 months immediately preceding the event giving rise to the claim and (b) EUR 1,000.

These exclusions and caps do not apply to liability for fraud or fraudulent misrepresentation; to damage caused by intent or gross negligence, which cannot be excluded or limited under Article 6.252 of the Civil Code of the Republic of Lithuania; to liability for death, personal injury or non-pecuniary damage; to any other liability that cannot be excluded or limited under applicable law; to your payment obligations; to your indemnification under §9; or to your breach of §6 (Acceptable use) or §7 (Customer outreach compliance). Nothing in this section limits either party’s obligations, or a data subject’s rights, under the Standard Contractual Clauses incorporated under §7.

12. Service availability

The Service is provided on an “as is” and “as available” basis with no service-level guarantee. We aim for, but do not warrant, 99% monthly uptime. Planned maintenance is carried out during low-traffic hours where practicable. Downtime caused by a Stripe outage, other third-party infrastructure, or force majeure is excluded from any availability calculation.

13. Termination, suspension and Credit treatment

You may cancel at any time from your Account billing settings or by writing to [email protected]; cancellation stops the next renewal and takes effect at the end of the current billing period — the month, or the full year on an annual plan. Turning off renewal alone does not entitle you to a refund; the refund rules in §5, §13 and §15 still apply. We may suspend or terminate immediately for breach of §6 (Acceptable use) or §7 (Customer outreach compliance), for non-payment or insolvency, or where we receive credible reports of abuse — including spam complaints, blocklistings, or a data-subject or supervisory-authority complaint that we reasonably attribute to your use of the Service; for a curable breach we will give 14 days to cure. Suspension for cause does not relieve you of payment obligations accruing during the suspension (a renewal that is still unpaid when its retries end is cancelled instead, as set out in §3), and we are not liable for losses resulting from a suspension applied in accordance with this section. On termination other than for your breach you may request an export of your Customer Data (saved lists and account records) within 30 days by writing to [email protected]; this does not apply after you delete your Account, which is immediate and irreversible, and it does not limit your statutory data-protection rights. Credits are treated as follows:

We may terminate these Terms for convenience, or discontinue the Service in whole or in part, on at least 30 days’ written notice; in that case we refund undelivered billing months and unused Credits as set out in the table above. We may modify, limit or withdraw the free plan at any time on reasonable notice, and may close a free Account that has been inactive for 12 months after 30 days’ notice.

14. Data accuracy

We invest substantial effort in keeping the Database accurate, current and well-sourced. However, business contact information changes constantly: people change roles, companies restructure, and public records lag. The Service is therefore provided on an “as is” and “as available” basis. You are responsible for validating data for your own use case before relying on it, and for honouring any rectification or removal request you receive directly. Where we are notified of an inaccuracy, we will correct it within 30 days.

References on our website to email verification or deliverability describe our validation process: each address is checked for deliverability when it enters the Database and re-validated on a priority basis, and each revealed address carries, where available, an indicator of its validation status. Verification is a point-in-time technical check of the mailbox. It is not a guarantee that an address will remain deliverable, that any message will be received or read, or that the contact has consented to receive marketing, and no statement on our website is a warranty of outreach results.

15. Changes to these Terms

We may update these Terms from time to time for good reason — for example, changes in law or regulatory guidance, changes to the Service, our plans or our pricing structure, or security and abuse-prevention needs. Material changes take effect no earlier than 30 days after the updated Terms are posted on this page; where appropriate we also give notice in-product or by email. Non-material changes take effect on posting. A change does not affect rights already accrued, and price changes and reductions of your plan’s Credit allowance apply only from your next renewal, as set out in §4. A material change that is less favourable to you will not apply during your current paid billing period unless you expressly agree. Otherwise, it applies from your first renewal after the notice period has ended, and you may turn off renewal before then (§13). This version was posted on 16 October 2026.

16. Governing law

These Terms are governed by the laws of the Republic of Lithuania, excluding its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17. Disputes

Before commencing proceedings, the parties will attempt in good faith to resolve any dispute through negotiation for 30 days from written notice of the dispute; this period does not prevent either party from seeking urgent interim relief or from filing to protect a limitation period. The courts of the Republic of Lithuania having territorial jurisdiction over Vilnius have exclusive jurisdiction over any dispute arising out of or in connection with these Terms. For disputes in which the amount claimed exceeds EUR 25,000, either party may instead elect final resolution by arbitration at the Vilnius Court of Commercial Arbitration in accordance with its Arbitration Rules in force at the date the request for arbitration is filed (seat Vilnius; language English; one arbitrator unless the parties agree otherwise). The election must be made in writing within 30 days of the dispute notice and before any filing on the merits in court; a valid election is irrevocable and binds both parties for that dispute. To the extent permitted by law, each party waives any right to participate in a class or representative action; this waiver does not bind regulators or qualified entities and does not apply where such a waiver is not permitted by law. Nothing in this section overrides mandatory consumer-protection rules where they apply.

18. General

The parties are independent contractors; nothing in these Terms creates an agency, partnership or joint venture. These Terms confer no rights on any third party, except for the rights the Standard Contractual Clauses incorporated under §7 grant to data subjects as third-party beneficiaries. Neither party is liable for failure or delay caused by events beyond its reasonable control, including a Stripe outage and other force-majeure events. Each party will comply with applicable export and sanctions law. These Terms are published in English, which is authoritative to the extent permitted by applicable mandatory local law.

The following sections survive termination: §6 (Acceptable use), §7 (Customer outreach compliance), §9 (Customer indemnification), §10 (Intellectual property), §11 (Limitation of liability), §14 (Data accuracy), §16 (Governing law), §17 (Disputes) and §19 (Contact).

19. Contact

For general and contractual questions, write to [email protected]. For data-protection matters, write to [email protected]. See also our Privacy Policy and Sub-Processors page. The contracting entity is:

This document is published in English. Translations into other supported languages may be published at a corresponding translated URL under /legal. In the event of any discrepancy between the English version and any translation, the English version prevails to the extent permitted by applicable law.

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