Refund policy

If you are not satisfied with Firmavis, email [email protected] within 14 calendar days of your first subscription charge for a full refund — no questions asked. Using the credits included with your plan during the window does not reduce the refund. This applies to every paid plan (Starter, Professional, Business) on both monthly and annual billing cycles. The only exceptions are the fraud and abuse cases listed in section 7.

The 14-day money-back guarantee applies to the first subscription charge only. Subsequent renewals are not eligible. One refund per customer or organisation. The 14-day window starts from the date of the charge, not the date of signup.

If you cancel an annual plan after the 14-day guarantee window, you choose one of two routes. Standard cancellation: your plan stays active until the end of the current billing year, credits stay spendable until then, and no refund is due. Early termination: your access ends when we process your request and you receive a prorated refund for the remaining unused full months. Partial months are not refunded. Example: if you request early termination 7 months into a 12-month annual plan, you receive a prorated refund for the remaining 5 months.

Using credits during the 14-day money-back window does not reduce your first-charge refund. Outside that window, credits included with your plan — consumed or not — are not refundable separately from the plan. One-time top-up credit packs have their own rule: a pack is refundable within 14 days of its purchase only while it is entirely unused; once any credit from the pack has been consumed, the pack is non-refundable.

Email [email protected] with the subject line “Refund request”. Include your account email address and, optionally, the reason for cancellation. You do not need to provide a reason to qualify for the 14-day guarantee.

We acknowledge refund requests within 24 hours. Approved refunds are issued within 5–10 business days via the original payment method. The exact timeline depends on your bank or card issuer.

Refunds may be declined if the account was terminated for a Terms of Service violation, used for fraudulent activity, if a chargeback has already been initiated, or if the refund request is made in bad faith (e.g. repeated subscribe-and-refund cycles). The guarantee does not apply to renewals and is limited to one refund per customer or organisation. Add-on credit packs are outside the guarantee and follow the rule in section 4: refundable within 14 days of purchase only while entirely unused.

For questions about refunds, billing, or cancellation, email [email protected]. We reply within 24 hours — every day, including weekends and holidays.